Frequently Asked Questions (FAQs)

Non-fungible tokens (NFTs) are unique digital assets that are tokenized via blockchain technology. Each NFT is assigned a unique identification code and metadata that distinguishes it from other tokens. NFTs representing digital art, music albums, or even trading cards have unique value based on the market and the owners' perception of their worth.

Here are the four simple steps to create your personalised NFTYC phone case:

1. Connect your Ethereum wallet
2. Choose your NFT
3. Select your Device Model
4. Checkout via ETH, ApeCoin, USDC, or MEME

MetaMask is a popular browser extension that allows users to interact with Ethereum-based decentralized applications (dApps) and store their Ether and other ERC-20 tokens. If you're new to MetaMask and wondering how to install it, you may go to metamask.io and select from Android or iOS for mobile application and select Chrome, Firefox, Brave, and Edge for desktop application and browser extension.

You can easily buy Ethereum with a debit card or Apple Pay directly within MetaMask by clicking “Add funds”. You can request funds from a friend by sending them a payment request showing your QR code in person or by sharing your public address.

In the navigation menu, click "Connect & Shop".

On MetaMask

1. Select Account you want to connect with
2. Click "Connect" button to allow our website to view the addresses of your permitted accounts

On WalletConnect

1. Open your wallet mobile application
2. Select WalletConnect
3. Scan the QR code shown in the website
4. In your mobile application, click "Connect" button to allow our website to view the addresses of your permitted accounts

On MetaMask

1. Click on MetaMask extension in the browser toolbar
2. Within the Account view, click on the 3 dots button on the top right-hand corner.
3. In the expanded menu, click on Connected Sites.
4. Click on the trash can button next to any sites you wish to disconnect from.

1. Open your wallet mobile application
2. Click "Disconnect"

Customize a case for any iPhone 8 Plus and newer models, as well as Galaxy S20 to S23 devices, and Pixel 6 to 8 models.

Our NFTYC phone cases, produced in collaboration with renowned tech accessory brand CASETiFY, offer top-of-the-line protection for your phone. Our Impact case is crafted with a two-layer construction of durable qitech™ material, designed to provide both functionality and style.

Core Features:

• EcoShock™ Protection Technology
• 8.2ft drop protection and 4x military-grade protection standard
• Raised bezel for screen protection and flash-absorbing camera ring
• Partially made from 65% recycled materials
• Wireless Charging and MagSafe Compatible

Yes, we ship worldwide!

The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether.

The delivery time will vary a lot from location to location. In short, the shipping time alone could be around:

• For US orders: 6-12 business days
• For non-US orders: 5-23 business days

The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination location. In some cases the local Customs office of your destination location may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

Sign in to your Account (the one that you made your order with) and click on "Track Order". In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.

Simply email us via support@nftyc.com within 12 hours. Be sure to include your order number! If you would like to change your design, device type or case type that you would like to adjust, please also let us know the details in email.

Yes, you can apply for a refund by emailing us before receiving your order and providing the reason for return. Please note that customized products are unique creative expressions and returns for reasons other than a mistake made by NFTYC will be subject to a 50% processing fee on the refund amount (discounts and shipping costs will be adjusted accordingly). Refunds will be issued in ETH.

We apologize, but we do not provide prepaid return shipping labels. Customers are responsible for all fees associated with returning items. It is recommended that you use registered and traceable services to ensure the safe return of your package.

While we strive to ensure that all products arrive in perfect condition, defects can sometimes occur. If you receive a defective item, please take pictures or videos of the defect and contact us via email immediately. We will work with you to ensure your satisfaction.

Yes, you may apply for an exchange of items by emailing us at support@nftyc.com within 10 days of receiving your order (based on the delivery date on your tracking record, if applicable). Please provide the reason for your return in your email.

We make it easy for you to purchase your favorite NFTYC phone case by accepting payments in ETH, ApeCoin, USDC, or MEME. You can choose your preferred payment currency at checkout, ensuring a seamless and secure transaction.

If you have any questions or concerns, simply send an email to support@nftyc.com. Our team will respond to your inquiry as soon as possible, usually within 24 hours.